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DELIVERY AND RETURNS

Shoe Sensations delivers WorldWide. Our packages are generally delivered by Swift, SkyNet Worldwide Express or DHL Express Courier and may require a signature on receipt. 


Please allow 2 - 7  working days for standard delivery    


We offer a 14 days return policy during which you are able to return your item for an exchange or a refund. 


The following requirements must be met for goods to be refunded or exchanged: 

• Goods must be unworn and in original condition 

• Goods must be returned in their original box 

• Goods must be received within 21 days from date of complaint/query 


If shoes are deemed by us to be worn, marked or used, a refund will not be processed and a return shipping fee of US$30.00 charged.

 

Please note that shoes requiring return to Shoe Sensations remain the responsibility of the customer and are returned at the customers expense. As Shoe Sensations does not take responsibility for a return parcel until it is delivered to us, it is suggested that you use a postal service which is able to trace the whereabouts of your goods once posted.  

ORDER CANCELLATION

You may cancel you order in full before the order is dispatched by Shoe Sensations. 


Shoe Sensations will refund you in full for the orders cancelled and will not charge you a cancellation fee. However, once the order is dispatched for delivery you are unable to cancel the order. 


Shoe Sensations reserves the right to cancel your order if: 

● You provide an unauthorised credit card 

● We are unable to process payment on the credit card provided 

● You provide invalid personal details 

● If, when required, you cannot provide acceptable proof of identity 

● The product has become unavailable 

● If, for any reason, we don’t reasonably believe we can successfully complete delivery  


Shoe Sensations will attempt to notify you before cancelling your order. 

PAYMENT METHODS

You can pay for your Shoe Sensations purchases using: 

a) Credit and Debit Cards: We accept MasterCard and Visa 

All credit card transactions are secured through a Secure Socket Layer (SSL) encryption powered by Stripe

 

b) PayPal: Pay safely and securely through your PayPal account. All transactions are processed in United States Dollar (USD). 


Pricing and GST 

All prices on the Website are quoted in United States dollars and include GST. All prices are subject to change. All prices displayed on this Website are only valid online at the time shown. 


Security of Your Personal Information   

We assure you that all information we collect will be safely and securely stored. We protect your personal information by: 

  • Restricting access to personal information
  • Maintaining technology products to prevent unauthorised computer access
  • Securely destroying your personal information when it's no longer needed for our record retention purposes     

PRIVACY POLICY

Shoe Sensations values customers and respects privacy. We collect information about you through our website in an effort to improve shopping experiences and to communicate with you about products, services, contests and promotions. The only time we may share your information is with law enforcement in response to a lawful request, or in response to discovery in a civil case in response to a lawful request.    


By providing your personal information to Shoe Sensations, you are consenting to the manner in which we collect, use, disclose, protect and otherwise manage that information. Shoe Sensations may collect personal information from you when you visit our website, place an order online or by phone, save your information with us online, contact us with a question or concern, or participate in a contest, promotion, or survey. If our information practices change, we will post an updated version of the policy on our website.

    

What is "phishing"? Phishing is a scam designed to steal your personal information. If you receive an email that looks like it is from us asking you for your personal information, do not respond. We will never request your password, user name, credit card information or other personal information through email.    


Shoe Sensations is committed to complying with National Privacy principles.  

DISCLAIMER

While the information contained in the website is believed to be accurate and current, it is provided by Shoe Sensations in good faith on an "as is" basis. Shoe Sensations, its Directors, officers or employees make no representation or warranty as to the reliability, accuracy or completeness of the information contained on the website and none of them accept any responsibility arising in any way (including negligence) for errors in, or omissions from, the information contained in the website.   

FAQs

Q - How can I cancel my order? 

A - Please email Shoe Sensations Customer Service as soon as possible as we pack all our orders soon after an order is placed.


Q - How do I change the delivery address after I have ordered? 

A – Please contact Shoe Sensations Customer Service as soon as possible with the amendments    


Q - Do you deliver internationally? 

A – YES


Q - What forms of payment are accepted? 

A – Shoe Sensations accepts PayPal as well as MasterCard and VISA  


Q - Is it safe to use my credit card on Shoe-Sensations.com? 

A - Of course it is! Shoe Sensations understands that the safety of your personal information is extremely important to you. We use globally accepted best practice electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access.  

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